Privacy Policy | Mawimbi Bush Camp

1. INTRODUCTION

Welcome to MAWIMBI Bush Camp (“we”, “our”, “us”).

By using our website (the “Website”), you agree to the terms and conditions set out below.

If you do not agree, please discontinue use immediately.

This document combines our Website Terms of Use and our Privacy Policy, drafted in accordance with:

The Data Protection Act, No. 3 of 2021 (Zambia);
The Electronic Communications and Transactions Act, 2021 (Zambia);
The Cyber Security and Cyber Crimes Act, 2021; and
General principles of contract and consumer protection law applicable in Zambia.

2. DEFINITIONS AND INTERPRETATION

a) “Website” means the website located at mawimbibushcamp.com and any related subdomains or online platforms operated by MAWIMBI LIMITED..
b) “Safari Camp” means MAWIMBI LIMITED, a private company registered under the laws of Zambia, with registration number [insert number].
c) “User” means any person who accesses or uses this Website.
d) “Personal Data” means any information relating to an identifiable person, as defined in Zambia’s Data Protection Act, 2021.
e) “Services” include accommodation bookings, travel information, lodge updates, promotions, and other services offered through this Website.
f) References to the singular include the plural and vice versa.

3. DISCLOSURE AND CONTACT DETAILS

Company Name: MAWIMBI LIMITED
Registered Office: Kafue National Park, Mongu Road, Itezhi-Tezhi, Mongu, 20100, Western Province, Zambia
Postal Address: P.O BOX 38329, Rhodespark, Lusaka, 10101
Telephone: +44(0)77 752 22400
Email: marketing@mawimbibushcamp.com

Company Reg: 120100083660

VAT Registration Number: 1002114460

This Website provides information and services related to:

Details about MAWIMBI Bush Camp
Conservation and safari activities
Rates, offers, and booking facilities
Travel advice and contact information
Wildlife and environmental updates

4. ACCEPTABLE USE AND LICENSE

4.1. We grant Users a limited, non-exclusive, non-transferable license to view, download, and print Website content solely for personal, educational, or non-commercial use.

4.2. No part of this Website may be copied, distributed, or modified for commercial purposes without our prior written consent.

4.3. Users agree not to use this Website for:

Illegal, fraudulent, or harmful activities;
Uploading or sharing defamatory, offensive, or unlawful material;
Sending unsolicited commercial messages; or
Attempting to gain unauthorized access to systems or data.

4.4. Any breach of these conditions may result in suspension, termination, or legal action.

5. INTELLECTUAL PROPERTY RIGHTS

All trademarks, logos, photographs, text, designs, software, and other intellectual property appearing on this Website are owned by or licensed to MAWIMBI LTD.
Users may not use, reproduce, or distribute such materials without written consent.
Any unauthorized use may result in civil or criminal proceedings under the Zambian Copyright and Performance Rights Act, 2010.

6. SOFTWARE AND EQUIPMENT

Users are responsible for obtaining and maintaining the hardware, software, and internet connectivity required to access the Website. We are not liable for any loss caused by technical failure, virus infection, or incompatibility.

7. WEBSITE CHANGES AND AVAILABILITY

We reserve the right to:

Update or modify these Terms or the Privacy Policy at any time;
Change or discontinue parts of the Website or services without notice;
Suspend Website access for maintenance, upgrades, or other operational reasons.

8. PRIVACY POLICY

8.1. Commitment to Privacy

MAWIMBI Safai Camp is committed to protecting your privacy in accordance with the Zambian Data Protection Act, 2021. This section outlines how we collect, use, and protect your personal data.

8.2. Personal Information Collected

We may collect:

Full name, contact information, and identification details;
Booking and payment details;
Travel preferences, dietary and medical information;
Website usage data (IP address, browser type, device information); and
Communications and feedback.

Data is collected through:

Online booking forms, email, or phone communications;
Cookies and analytics tools;
Partner travel agents or third-party booking systems.

8.3. Purpose and Legal Basis

We process your data for:

Managing bookings and guest relations;
Providing and improving our services;
Complying with legal obligations (e.g., tourism, tax, or safety laws);
Marketing (with your consent); and
Ensuring security and fraud prevention.

Processing is based on consent, contractual necessity, legal obligation, or legitimate interest.

8.4. Data Retention

We keep personal data only as long as necessary for legal or operational reasons, then securely delete or anonymize it.

8.5. Data Sharing and Transfers

We may share information with:

Partner lodges, travel operators, and service providers;
Payment processors and regulators;
Law enforcement agencies when legally required.
If data is transferred abroad, safeguards will comply with Part VII of Zambia’s Data Protection Act.

8.6. Security

We implement appropriate technical and organizational measures to secure your data against unauthorized access, loss, or misuse.

8.7. Your Rights

You may:

Access your personal data;
Request correction or deletion;
Withdraw consent;
Object to processing;
File a complaint with the Data Protection Commissioner of Zambia.

8.8. Marketing

We send promotional emails only if you opt in. You can unsubscribe at any time.

8.9. Cookies

Cookies are used to enhance website functionality. You may disable them in your browser settings.

9. LINKS TO THIRD-PARTY WEBSITES

Our Website may contain links to third-party sites not controlled by us.
We are not responsible for their content, data practices, or security. Users should review those sites’ privacy policies.

10. SECURITY AND LIABILITY

10.1. While we take reasonable measures to protect this Website, we do not guarantee uninterrupted or error-free operation.

10.2. Users must not transmit harmful code, viruses, or hacking tools.

10.3. Any unauthorized attempt to compromise the Website’s integrity may result in legal action under the Cyber Security and Cyber Crimes Act, 2021.

10.4. We are not liable for indirect, incidental, or consequential damages arising from Website use, except in cases of gross negligence or willful misconduct.

11. REMOVAL OF UNLAWFUL CONTENT

Users may report unlawful, defamatory, or harmful content to [insert email].
We will investigate and, where justified, remove such content in accordance with Zambian law.

12. ELECTRONIC COMMUNICATIONS

By using this Website or contacting us electronically, you consent to receive communications in electronic form.
Electronic communications are considered valid and binding under the Zambian Electronic Communications and Transactions Act, 2021.

13. DISPUTE RESOLUTION

Any dispute arising from the use of this Website shall be settled amicably, failing which it shall be referred to arbitration in Lusaka, Zambia, in accordance with the Arbitration Act, Chapter 40 of the Laws of Zambia.
The arbitration decision shall be final and binding.

14. GOVERNING LAW

This Website, its content, and these Terms and Conditions are governed by the laws of the Republic of Zambia.
The courts of Zambia have exclusive jurisdiction over any related dispute.

15. SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full effect.

16. ENTIRE AGREEMENT

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between [Safari Camp Name] and the User regarding Website use and personal data handling.

17. CONTACT INFORMATION

For privacy or legal inquiries:

MAWIMBI LIMITED
Email: marketing@mawimbibushcamp.com
Postal Address: P.O BOX 38329, Rhodespark, Lusaka, 10101
Telephone: +44(0)77 752 22400

If unresolved, complaints may be directed to:

Office of the Data Protection Commissioner
Ministry of Technology and Science, Lusaka, Zambia.

​​1. INTRODUCTION

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